Refund Policy

We gladly offer a 30 day refund policy.(after receiving the product)
Customers are responsible for all shipping fees, both the original and return.Once the item has been returned by the customer, your refund will be issued.
Items lost in transit are eligible for free replacement or a full refund including shipping. Please allow 30 days before reporting order as lost.
Please check all information concerning dimensions, color, delivery time before you purchase and feel free to ask questions if something appears unclear.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: istiklal cad. suriye han no.166/60 beyoglu Istanbul TR 34430.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


As soon as payment is received we will ship your purchase within 2-3 business days.
We ship our items to worldwide via DHL express service.
Shipping takes average 1-2 days for European countries and 2-3 days for US,Canada,Australia.

Delivery times are estimates, it can take shorter or longer .If your item has not arrived within 5 days  of ordering, please contact us first, we gladly assist you.Your cooperation is very much appreciated. 

Your shipping address must match your billing address. We will ship the item your billing address .To return your product, you should mail your product to: istiklal cad. suriye han no.166/60 beyoglu Istanbul TR 34430

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We accept credit cards ,paypal and bank transfer payments.

if you choose a direct payment gateway to complete your purchase, then tox stores your credit card data. it is encrypted through the payment card industry data security standard (pci-dss). your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. after that is complete, your purchase transaction information is deleted.

all direct payment gateways adhere to the standards set by pci-dss as managed by the pci security standards council, which is a joint effort of brands like visa, mastercard, american express and discover.
pci-dss requirements help ensure the secure handling of credit card information by our store and its service providers.